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Martins Store Substation BPL Update : 3.5.09

[ 5 ] March 5, 2009 |

bpl-martins2

Nelson County, Virginia
This is the latest e-mail blast sent out from IBEC Thursday afternoon.

From: “IBEC Customer Service”
Date: March 5, 2009 5:23:29 PM EST
To: “info”
Subject: Martins Store Broadband over Powerline Update March 05, 2009

Martins Store Substation BPL Update

March 05, 2009

The update this week will be brief, as IBEC lost its BPL deployment crews for the week due to “snow recovery” duty elsewhere. They should be back in place next Monday, continuing to troubleshoot deployment issues and deploy new BPL backbone.

While the deployment crews were away this week, IBEC Field Technicians continued to identify noise sources and other trouble spots that could impact your broadband performance. The “off week” in deployment allowed the IBEC team to catch up in troubleshooting, so there will be a full slate of work ready when the crews return next week. At this point, all customers with BPL backbone service in place and thus ready to be connected should have been contacted by IBEC to begin that process. IBEC expects this to pick up again quickly as the crews begin deploying again next week.

One point that may need clarification is the process by which service becomes available to customers. It may be confusing to see a BPL Regenerator or Customer Access Unit (CAU) hanging on a pole nearby and yet not have service available to consumers there. Generally, the backbone of Regenerators and CAUs are deployed first, and then portions of the BPL network are connected and tested before customers are contacted by IBEC Customer Service to plug in their modem and begin BPL service. The segmentation of the network is dependent on the way the power distribution network is divided, and that is often not clear from visual inspection. As a result, one set of customers may be brought online, while a segment a block away, fed by a different electrical distribution circuit, may not yet by ready. Since Regenerators and CAUs may already be deployed in both areas, it is easy to be confused. Rest assured, as soon as an area becomes eligible for new customers, IBEC Customer Service will be in contact to begin the process!

If you are contacted by IBEC by telephone, please get back in touch with us, so that we can activate your modem and ensure that you have an optimized configuration. We have had some good reports from people whose service has been activated in the past few weeks and hope that others will send their comments to service@ibec.net.

Thanks again for your patience,
IBEC Customer Service

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Comments (5)

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  1. steve says:

    IBEC will be a successfull utility company as they are slick & think there we are dumb.
    It’s also good to help other people with out power, I see through all this , there are close to a billion
    Dollars in federal security contracts with the successful deployment of this 3-4 year trail on our hopes
    & need! of DSL off some sort. Buy some trucks , there cheap now! hire some more people , lots with out jobs!I never had patience & had faith in IBEC. Go back to Alabama, your tax dollars & our hope are over! steve

  2. Yvonne says:

    What’s up with all the trash left behind by ibec installers? Has anyone else noticed their empty boxes blowing up and down 151? It is just thoughtless and rude for a company to come into our area, that is SUSPOSED to be providing us a service, and leave their trash for us to pick up! Hey, even the Sear’s reapir guy cleans up his mess. It might take as long for him to get here, and he may not fix the problem, but he CLEANS up after himself.

  3. phil D'ambola says:

    I have been reading the responses to the IBEC updates for quite sometime. Guys, give them a break. This is a new technology, that is sophisticated and requires tweaking. If it was easy Wal-Mart would be selling it.
    When Edison did his first “loop of electricity” there were just as many detractors. They complained because it was late, dangerous and unlikely to work. Anything new does require a vision of the possibilities not just in the present but also in the future. When the system is up and running I think the complaining will desist or at least become a dull roar. Progress takes some time, and patience.

  4. Levi says:

    This is not new technology. It was created in the mid 80’s and there is a reason it still has not taken off. It destroys cb radio signals, it is too complicated to get working properly, and costs too much money to install. Power lines were not designed for this, if you’ve purchased this technology, drop it asap. You’re much better off getting broadband from cell phone companies and letting this technology die.

  5. LAM says:

    From Wisconsin and wondering how BPL system has preformed in Nelsen County. Feedback appreciated.

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