From: “IBEC Customer Service”
Date: March 27, 2009 5:43:34 PM EDT
Subject: Martins Store Broadband over Powerline Update March 27, 2009
Martins Store Substation BPL Update
March 27, 2009
The crews finished the Woodsmill 1 headend with the exception of 3 units this week. They also began hanging the CAUs for those that were late sign-ups. All units have been hung on Afton headends 1, 2 and 3 and Woodsmill headends 1 and 2.
Work continued this week on optimizing the networks that are complete with significant progress being made on all networks. IBEC has continued to turn on customers as their area of the network is brought on line. The number of regenerator units to which we have access increased by 72% and the number of CAUs by over 100%. The number of customers online increased by 60%.
Next week the crews will hang the last three units on Woodsmill 1 and that headend will be added to the headends we are optimizing. They will then begin to hang the remaining units on the Nellysford headend. There will also still be two crews doing work needed to optimize the headends already online. We will continue to contact customers as we believe their service should be available. Our Field Technician will continue to be available for in home appointments with any customer who needs help getting their modem connected properly.
If you receive a call from IBEC please return the call so that we can get you BPL service running.
If you are contacted by IBEC by telephone, please get back in touch with us, so that we can activate your modem and ensure that you have an optimized configuration. at 888-IBEC-BPL or 888-423-2275. We have had many good reports from people whose service has been activated in the past few weeks and hope that others will send their comments to email@example.com.
Thanks again for your patience,
IBEC Customer Service