From: “IBEC Customer Service”
Date: March 20, 2009 5:22:12 PM EDT
Subject: Martins Store Broadband over Powerline Update March 20, 2009
Martins Store Substation BPL Update
March 20, 2009
We have made significant progress this week. All backbone units on the Afton 3 headend have been hung. We expect to finish Woodsmill 1 next week and start on the remaining units on NellysFord.
Some of you have been concerned that CAUs have been hung on your street and yours was not. Do not be concerned. If you have signed up and paid for your modem your CAU will be hung. There was a large number of signups that came at a point where the network design was done and the crew assignments had been made for that area. Rather than continuously changing the crew assignments it made more sense to wait and hang those CAUs at the end rather than to run back and forth putting them in areas already laid out. We will start to hang these next week also.
We will again have three crews working with two IBEC troubleshooters on the ground. We will be continuing to bring areas of the network online and contacting customers to plug in their modems and begin surfing.
One of the biggest delays we are experiencing at this time is getting in touch with customers who could have service if we could get the necessary information from them and tell them to plug in their modems. We have customer service representatives on duty 24 hours a day, 7 days a week. If you receive a call from IBEC asking you to call us back please do so. It is a toll-free call at 888-IBEC-BPL or 888-423-2275.
Thanks again for your patience,
IBEC Customer Service