IBEC is aware that many of you have been anxiously waiting for our BPL service for several months now. While we are doing everything in our power to get the high-speed service to you as quickly as possible, we had no way of knowing the issues that we would ultimately face with Verizon. We have now resolved those issues, but still face at least a few more weeks of waiting while Verizon finishes up their portion of the installation. Although the circumstances are out of our control, we do feel that an apology is due. We sincerely apologize that your service has been delayed.
We know this is very frustrating and we would like to let you know that we are just as anxious to provide you with our service as you are to receive it. We want to apologize to you again for this extended wait.
In light of these circumstances, IBEC would like to offer you our “backup dial-up service” that is included with your BPL service for free until we are able to activate your BPL Service. The dial-up service will be offered with no hourly usage limits at no cost to you.
Please call 1-888-IBEC-BPL if you would like to start using the dial-up service. We will be happy to help you.
Thanks for your patience,
IBEC customer Service
BPL installation was recently delayed when Verizon halted plans to continue implementing the system’s internet backbone. The move resulted in a stand-off that left customers wondering if the high speed internet service they paid for would ever be installed.